The government needs a greater awareness that it is in reality an iGovernment. That realisation is important if it is to meet the challenges posed by the advancing digitalisation and exploit the opportunities that digitalisation offers for innovation. In its report iGovernment (Report no. 86, 2011), the WRR makes a number of recommendations for anchoring the concept of an iGovernment in policy.
Not technology, but information flows
The iGovernment no longer think in terms of technology when it comes to its responsibility for IT. It is concerned mainly with the numerous information flows that IT has facilitated and their consequences for society and policy. A conscious iGovernment invests in procedures to improve transparency and accountability.
iGovernment calls for new institutions
To properly manage the necessary paradigm change from eGovernment to iGovernment, the WRR calls for the creation of an iPlatform to increase the iGovernment’s transparency and accountability towards the public. An iAuthority should also be established with responsibility for dealing with any problems citizens may have with the iGovernment, as well as a permanent committee to advise on the further development of the iGovernment.